⚠ Safety Warning: Never work on any machine that is plugged in or energized. By booking you accept full responsibility for your own safety. Diagnostix assumes no liability for unsafe practices.

DIAGNOSTIX.live
Book a session
DIAGNOSTIX DIAGNOSTIX .live .live
Live Remote Coaching · All US States Except Colorado

Your machine, diagnosed live.
25 years. Thousands of repairs.

No shipping. No service center. 30 minutes, live video, real diagnosis.

Book a session Weekends only · From $40

Three steps to a real answer

LIVE DIAGNOSTIC FEED

No empty promises. No guarantees we can't keep. Just an honest live call with someone who has seen it all.

1

Book

Pick your session type, describe the issue, pay to confirm. Have basic tools ready — screwdriver, flashlight. Not prepared? Don't book yet.

2

Show your machine

Join the video call, camera on. Coach is live on screen — no scripts, no call centers. Real diagnosis in real time.

3

Know your next move

No empty promises. You leave knowing exactly what's wrong and what to do — or we tell you honestly that we need more time.


Pricing

Individual sessions · 30 minutes each

Session type is determined by your machine's brand and complexity. If you're unsure, standard diagnosis is the right starting point.

Standard diagnosis
$40
Consumer & mid-range brands
Repair coaching
$60
Hands-on guided repair session

Your 30 minutes is yours. Whether we solve it in 5 or use every minute — the time is guaranteed. A fast diagnosis isn't a short session, it's expertise doing its job.


Bundle packages

Save when you combine

▶ Show bundle packages

Bundle buffer time included — built-in breathing room between each session segment. You will never be rushed from one step to the next.

Diagnose & Repair
Standard brands
$90
Save $10
Standard diagnosis · 30 min
+Repair coaching · 30 min
Full service
Diagnosis + repair + parts
$155
Save $30
Premium diagnosis · 30 min
+Repair coaching · 30 min
+Parts & sourcing · 30 min
💛

Optional tip at checkout — if your session saves you significantly more than the session cost, a tip is a meaningful way to say so. Always optional, never expected.


Brands we work with

The machines we know best

▶ Show espresso & coffee brands

Including but not limited to:

▶ Show electronics brands

Including but not limited to:

▶ Show equipment types

Don't see your machine? Reach out anyway — there's a good chance we can help.


Policies

What you should know before booking

▶ Show all policies
🔧
Basic tools required
Can't open your machine? Don't book yet. Your time block is paid regardless — we use what time we can, or you rebook.
🎯
No repair guarantees
We don't promise a fix. We promise honest, experienced guidance and a clear path forward. Every machine is different.
📅
Scheduling
Weekends only · 24-hour cancellation or you lose your payment · 4-hour minimum booking notice · All time zones handled automatically.
💳
Refunds
Only if a session could not take place due to a technical failure on our end. Not for your wifi, connection, unpreparedness, or dissatisfaction.
🔒
Privacy & session rules
No personal contact info shared. All communication through the platform. Session ends — coach disappears. No follow-ups, no reports, no sourcing parts.
Safety termination
Sessions may be ended immediately and without refund if the coach determines there is a safety concern.

Book a session

Tell us about your machine

Fill this out before booking so your coach can prepare. You'll be taken to our scheduling page to pick a time and pay after submitting.

⚠ We are not currently available in Colorado. Please check back later.

Attach photos of the machine, error screens, or short videos of the issue.

Weekends only · All US states except Colorado · Sessions are coaching only, not licensed repair services.